We have attempted to answer any questions you may have, but please feel free to contact us if there is anything else you would like to know.
When will my order arrive?
All orders placed on a week day before 11am will be shipped that day, orders placed after this time will be send the following day. Any orders placed over the weekend will be send out first thing on Monday. UK & Northern Ireland orders will be sent tracked and will arrive within 3 days. The republic of Ireland and the rest of Europe, please allow up to 5 days. The United States and Canada will take 7 days.
Do you offer exchanges & refunds?
We want you guys to love our candles? If for any reason you want to exchange or return your purchase, please email us at firstname.lastname@example.org. Unfortunately we cannot accept returns on third party products.
Can I become a stockist?
If you are interested in becoming a stockist, please send us an email to email@example.com and someone will be in touch with 24 hours.
What is the best way to burn one of your candles?
The first time you burn your candle, its really important to keep it lit, until the entire surface is liquid. This will help the candle burn down smoothly without residual wax sticking to the inside of the container (tunnelling). Each time thereafter, do the same, keep it lit until the whole surface is liquid. If your burn your candle for approx 3 hours at the time and trim your wick to 1/4" that will keep you right.
What is the best way to extinguish a candle?
We would recommend using a snuffer to extinguish your candle, by starving the flame of oxygen the flame with go out. This helps to keep the wick intact and won't damage it. If you don't have one, blow it out very gently and put the lid on to contain the smoke. Once cooled if some fragements of the wick are on the candle's surface, remove these.